Technical Troubleshooting

PC or Trackman is not responding

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  • Press Ctrl + Alt + Del on the keyboard

  • Click the Power icon in the lower right corner and select Restart. (If it asks you to update, please skip)

  • Wait for the PC to reboot. Do not click anything with the mouse or use the keyboard during this time.

  • The PC will automatically login and launch Trackman Virutual Golf for you. (If Trackman software asks to update, please skip.)

  • Continue your session. After a few mins it may ask for your pin again, this will be the same as before.

I have an unplayable lie

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If you find yourself in a spot where you would normally want to take an unplayable drop (e.g. you are in thick shrubs) click on the drop down next to your player name. From here you can drop, take a mulligan or replay your last shot.

The bay is not clean

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Apologies, we do our best to keep the bays as clean as possible. Please drop us an email at hello@banditgolf.ca and we will follow up with you.

I’ve run out of balls/tees

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Balls and tees can end up behind the screen. Gently lift up the bottom of the screen and you will find them hiding there.

I cannot extend my session

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Sessions need to be extended before your current booking ends, otherwise there will be a 30min gap in between sessions.

If these steps don’t solve your issue, please call James on 514-318-0146 for further assistance